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Frequently Asked Questions

How is utility billing handled in Santa Monica?

Utility billing is managed by the Billing & Collections Office in the Revenue Division. The City of Santa Monica bills for utilities (water, sewer, and resource recovery & recycling) every two months. Payment Methods Go to the Payment Methods page for more detail regarding payment options. How to Read Your Utility Bill

How do I file an ability-to-pay request in Santa Monica?

Ability-to-pay requests must be filed with the City of Santa Monica Finance Department. A vendor who is issued an administrative fine may request an Ability-to-Pay Determination at adjudication or while the judgement remains unpaid, including when a case is delinquent or has been referred to a comprehensive collection program.


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